Refund policy
Last updated: August 11, 2026
At Sadguru Frame and Gifts, we take care to pack and deliver your products safely. We want you to receive your order in good condition.
Returns
We accept returns only when the product is received damaged.
If your product arrives damaged, you must contact us within 7 days of receiving your order.
To request a return for a damaged product, please provide:
- Your order number
- Your name and contact details
- Clear photographs of the damaged product
- Photographs of the packaging, if applicable
- A brief description of the damage
We will review the information provided and determine whether the product qualifies for a return or replacement.
Damaged Products
If the product is confirmed to have been damaged during delivery or is otherwise eligible under this policy, we may offer a replacement or another appropriate resolution.
Please do not send a product back without contacting us first and receiving instructions from our customer support team.
Non-Returnable Products
Products that are not damaged are generally not eligible for return under this policy.
Customized, personalized, made-to-order, or specially prepared products may also be subject to additional return restrictions.
Refunds
Where a refund is approved, the refund will be processed through the applicable payment method or payment process used for the order, subject to the applicable payment provider's processing time.
The time required for the refund to appear in your account may vary depending on your bank, card issuer, payment provider, or other financial institution.
Contact Us
For return or refund requests, please contact us:
Sadguru Frame and Gifts
Anandi Bazaar, Near Patwardhan Chowk
414001 Ahilyanagar, Maharashtra, India
Email: sadgurugiftsandframe@gmail.com
Phone: +91 9511891589